As you generally find with brewers at large, the Ss Brewtech Team draws from very diverse backgrounds and skillsets that is held together by a shared passion for making good beer and designing cool brewing Sstuff that we get to share with others – which in turn helps make more good beer! From commercial scale brewing, mechanical engineering, marketing and industrial design, to supply chain, quality, logistics, and customer support – the Ss Brewtech Team effectively levers many decades of collective business exeperiences across a range of industries, products, geographies, and discliplines. We may have more than a few gray hairs around here, but this isn’t some internet startup or incubator project either! Each of those gray hairs just means we have a lot more experience and wisdom earned over the years to guide this business forward in the coming years!
Our mission is to invent, not just innovate, high quality brewing equipment and accessories for brewers all over the world. Since founding the Company in 2013, we already have many product “firsts” to our credit including a conical bottomed stainless fermenting bucket, a weldless trub dam and pick-up tube for our kettles, an insulated 5 degree sloped floor mash tun with center bottom drain, and an integrated and insulated temperature control system custom designed for our full line of fermenters ranging from 3.5 gallons to 1 barrel. These are just a few examples of the many inventions we’ve already brought to market, and we have many more up our sleeves in the coming months and years! We’ve only just got started!
Great designs and cool products, however, mean very little to you the customer unless they are made with high quality materials and manufactured to very exacting standards. This is one area especially where our years of manufacturing and quality experiences pay very big dividends. By any measure in almost any industry, we have extremely low product warranty return rates to the back of our shop. That is driven first by making sure the materials and processes are done properly right from the start, and is followed on by very rigorous multi-step testing and inspections. That is managed by our own people inside of the manufacturing operation every day all the time. The net result for you? A product that is “meet or beat” to your expectation levels when you open the box and/or first put the product to use in your brewery.
Of course no engineering or product company can grow or succeed without an unbending focus on you the Customer, whether that is getting your feedback in marketing research as we develop new products, keeping you updated on new product launch schedules, addressing your specific questions or suggestions that you write into us about, maintaining a comprehensive online knowledge base/FAQ site, or even in rare instances helping you process a return or exchange. We take this side of our business very seriously and that we often go well above and beyond normal expectations when it comes to this huge cornerstone of our Company.