Free Shipping orders are processed and shipped within 2-3 business days, we are striving for same day shipping!
Free Shipping is only available to the lower 48 states
Orders are shipped via either UPS / FedEx Ground or USPS and are not available to ship to PO Box addresses or APO/FPO addresses
Ss Brewtech will normally process orders for shipment within 2-3 business days (M-F) from receipt of your order.
For items like fermenters, kettles, etc we only offer ground shipping service through UPS / Fedex. Our products are typically very large and bulky anyway (fermenters for example), so expedited services will get extremely expensive in a hurry! For smaller items (accessories mostly) we may choose to ship those via USPS.
We are not yet set up to handle shipments outside the USA. If you are a potential distributor or interested in buying full container quantities of our products, please click here.
We are no longer shipping to Hawaii or Alaska unless it is for an existing customer that needs parts or support. Please try MoreBeer.com if you are in either HI/AK and would like to buy our gear. Sorry for the inconvenience.
If you have ordered the wrong item, got a gift you don't need or want, or just otherwise have a non-defective unit(s) for return, you may, within 30 days from the original purchase date, return UNUSED items for a refund of the original purchase price (minus return shipping and a 10% restocking fee).
To be eligible for return, ALL ITEMS MUST BE IN THEIR ORIGINAL PACKAGING. Original packaging insures that we can resell the returned item and prevents the item from becoming damaged during return shipping. Used items will only be accepted on return if they clearly fall under warranty guidelines for a manufacturing defect.
In the event of a shipment error or an item damaged in shipping, Ss Brewtech will replace the item and bear responsibility for the cost of shipping. Please notify us of any damage within 7 days of receiving the item.
NEVER return defective or damaged items without contacting us first and requesting a Return Merchandise Authorization (RMA). To obtain an RMA, get warranty support, or to report shipping damage, please contact us by creating a ticket in our Zendesk help center.
For more information on our complete warranty policy, please click HERE