Typically orders are processed and shipped within 2-3 business days, we are striving for same day shipping!
We offer Free Shipping on most of the larger homebrew items like the kettles, fermenters, glycol chillers etc. However smaller accessories orders will be charged a small flat rate shipping fee. Free Shipping is only available to the lower 48 states.
Orders are shipped via either UPS or USPS and are not available to ship to PO Box addresses or APO/FPO/DPO addresses
Ss Brewtech will normally process orders for shipment within 2-3 business days (M-F) from receipt of your order.
For items like fermenters, kettles, etc we only offer ground shipping service through UPS. Our products are typically very large and bulky anyway (fermenters for example), so expedited services will get extremely expensive in a hurry! For smaller items (accessories mostly) we may choose to ship those via USPS.
We are not yet set up to handle shipments outside the USA. If you are a potential distributor or interested in buying full container quantities of our products, please click here.
Ss Brewtech only offers standard shipping to the continental and contiguous United States in our webstore. For any shipments to Hawaii and Alaska, please contact us by creating a ticket in our Zendesk help center to inquire about possible options that may be available.
If you have ordered the wrong item, got a gift you don't need or want, or just otherwise have a non-defective unit(s) for return, you may, within 30 days from the original purchase date, return UNUSED items for a refund of the original purchase price (minus return shipping and a 10% restocking fee).
To be eligible for return, ALL ITEMS MUST BE IN THEIR ORIGINAL PACKAGING. Original packaging insures that we can resell the returned item and prevents the item from becoming damaged during return shipping. Used items will only be accepted on return if they clearly fall under warranty guidelines for a manufacturing defect.
In the event of a shipment error or an item damaged in shipping, Ss Brewtech will replace the item and bear responsibility for the cost of shipping. Please notify us of any damage within 7 days of receiving the item.
NEVER return defective or damaged items without contacting us first and requesting a Return Merchandise Authorization (RMA). To obtain an RMA, get warranty support, or to report shipping damage, please contact us by creating a ticket in our Zendesk help center.
For more information on our complete warranty policy, please click HERE
To exchange an item, the received item(s) should be completely returned (see above) and new item(s) can be ordered directly on our website by making a new purchase.
